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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical operational and business related matters

literacy skills to

design solutions and recommendations in required formats

interpret technical documentation and write reports

numeracy skills to

evaluate possible technical design scenarios for optimum solution

interpret business requirements and specifications

planning and organising skills to plan prioritise and monitor own work

problemsolving and contingency management skills to adapt varied business procedures to requirements

research skills to interrogate vendor databases and websites to implement different solutions to meet client business specifications

technical skills to

produce optimum technical solutions

use software business tools

Required knowledge

business models and tools

business processes

client business domain business function and organisation

compatibility issues and resolution procedures

configuration of internet protocol IP networks

customer and business liaison

desktop applications and operating systems as required

documenting technical specifications

linkage between processes

security protocols standards and data encryption

access networks

ICT network topologies

mobile cellular networks

network protocols and operating systems

optical networks and principles

radio frequency RF networks and principles

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

evaluate client specifications against accepted industry practices

produce technical solutions from business specifications

analyse feedback from client and make adjustment to the proposal

apply design concepts to business solutions

produce technical reports

make recommendations and offer optimum design solutions

produce an evaluation document on the impact of the technical requirements on the business

Context of and specific resources for assessment

Assessment must ensure

client functional requirements

business specifications

database software

simulation software

organisational guidelines

network and computer layout

site design software and hardware

information on a range of ICT business solutions

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of work processes and procedures andor performance in a project context

oral or written questioning on required knowledge and skills

evaluation of research methodologies and the final proposal prepared by the candidate outlining solutions and recommendations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Translate domain and solution architectures into platform requirements and designs

ICTTEN7220A Translate domain and solution architectures into platform requirements and designs.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business model includes:	customers: customer relationship distribution channel target customer finances: cost structure revenue infrastructure: business partnerships core capabilities value configurations offering: customer preference value proposition.
Business requirements may include:	business application business plan existing system mission statement nature of the business network or people in the organisation.
Business specifications may include:	budget allocation budget costs estimate future plan growth forecast technical requirements timeline.
Business drivers may be in reference to:	application solutions business need or opportunity that needs to be addressed business partnerships and associations network or people in the organisation system.
Requirements may be in reference to:	business database network people in the organisation platform system.
Stakeholders may include:	development team project team sponsor user.
Technical solutions may include:	audit requirements changes to: network infrastructure security or privacy provisions e-business or e-commerce solution hardware upgrades implementing a new system inventory management new hardware new software occupational health and safety (OHS) requirements quality requirements software upgrades user training.
Technical requirements may be in reference to:	bandwidth hardware problems network growth network security network traffic congestions new technologies power usage software problems transmission dropouts upgrades.
Hardware may include:	internet protocol TV (IPTV) multimedia network elements: gateways local area network (LAN) switches routers servers wireless networks optical networks radio networks switching equipment transmission equipment voice and data equipment.
Software may include:	commercial customised software in-house packaged.
Network may include:	broadband data ICT networks internet and intranet media radio security switching telecommunications transmission.
Impact may refer to:	fewer downtimes improved efficiency improved response times increased return on investment lower operational costs more ’user friendly‘ network.